Terms & Conditions
1. The Booking
All bookings must be made through New Forest Living, hereinafter referred to as the
agents, who act as agents on behalf of the owner of the property. The booking is
a contract between the owner of the property and the person signing the booking form
known as ‘the hirer’ during the occupation of the property for a holiday
let, for the specified period.
A booking will only be accepted in writing on the agents booking form, accompanied
by the specific deposit or full rent (see below) and a contract will exist between
the hirer and owner on receipt by the applicant of a written confirmation of the booking
from the agents. The agents reserve the right until then to refuse the booking and
return any payments made.
2. Authority to sign
The hirer confirms that he or she has read and understood the description of the property
being booked as found on the web site, brochure or supplement. The applicant is responsible
for the property and ensuring that all members of the party observe these booking
conditions. The applicant must be over 18 years old.
3. Provisional reservations.
Are held for 5 days only and if by that time no completed, signed booking form and
deposit (or full payment if required) is received and the provisional booking will
be cancelled by the agent with no further notice to the enquirer.
4. Payments
The full rent is due with bookings made than less than 8 weeks from holiday start date
and for all short breaks. For booking made more than 8 weeks in advance, a deposit
of 1/3 of the rent is required to secure the booking.
This deposit is non refundable. The balance of the total holiday cost is payable to
the agency not later than 8 weeks before the holiday start date.
Failure to make full payment at the appropriate time may result in the cancellation
of the booking and forfeiture of the existing deposit.
5. Paying for your holiday
Payments can be made by
a) Cheques made out to New Forest Living Ltd.
b) Debit card
c) Credit card (note that a surcharge of 1.5% is charged
for by credit card payments).
We do not accept American Express.
6. Cancellation
It is an express condition that the whole of the rent is payable, even if for some
reason the hirer is unable to take up the holiday accommodation at the agreed time.
The hirer is strongly advised to arrange holiday cancellation insurance to give some
protection in this event.
7. Insurance
The agents recommend that the hirer obtain their own comprehensive insurance cover
for the holiday to cover such risks as cancellation, accident or breakdown. If a
hirer has to cancel their holiday they must advise the agents whether or not they
have cancellation insurance.
8. Cancellation procedures
The hirer should notify the agents immediately in writing. If the agents are not successful
in re-letting the property by the balance due date, the hirer remains liable for
the full cost of the holiday and must pay the balance in the normal way. If the agent’s
re- let the property after the balance has been paid, it will refund to same to the
hirer less any incurred expenses.
9. Changes to a booking
a) Changing property; If an applicant wishes to change their booking to another property,
this will be treated as a cancellation and a new booking.
b) Changing dates; Applicants wishing to change dates on the same property may do
so provided the property is available and the owner is in agreement. In either event
a £20 re- booking fee is payable.
c) Changing party details; Any changes or additions to your party details must be
made in writing to the agents no less than three weeks before the holiday start date. Failure
to inform the agents of any changes or additions may result in additional accommodation
charges and the non- acceptance of accompanying pets.
10. Number of people using the holiday accommodation
Except by prior arrangement confirmed in writing, no more than the maximum number of
persons as stated and named on the booking form may occupy a holiday property. The
agents and owners reserve the right to revoke the booking if this condition is not
observed. No refund shall be made in this event. The agents and owners reserve the
right to refuse or revoke bookings from parties which may in their opinion be unsuitable
for the property concerned. In this instance, all hire charges will be refundable
in full and the contract will be discharged.
11. Arrivals / departures
Holiday lets usually run from 3 p.m. on the day of arrival to 10 a.m. on the day of
departure. Times may vary according to cottage choice, guests are kindly asked to
arrive and depart according to the instructions contained in their booking particulars.
12. Hirers obligations
a) The ‘Hirer’ is responsible for leaving the accommodation in good order
and in same condition in which they found the property. Failure to comply with this
condition may result in a charge for additional cleaning.
b) To pay the cost of all damage caused by themselves or their party to fittings and
contents (fair wear & tear excluded)
c) Not to share the property with anyone who is not a member of the party as specified
on the booking form.
d) ‘The Hirer’ is responsible for ensuring that they or their party behave
in a reasonable manner is respect to the property itself and the immediate environs
during their holiday. In the case of any breach of this condition, which is considered
serious by the agency and the owner, the right to repossess the property during the
holiday time is reserved.
e) To allow the owner or agents reasonable access for the purposes of inspection or
repair.
f) To comply with the security and safety precautions and rubbish disposal instructions.
13. Good housekeeping bonds
Certain owners require a fully refundable Good housekeeping bond to be sent with the
balance or full payment of the rent. Where required, this will be indicated and amount
specified in the property details. This must be on one totally separate cheque (made
out to the owner) as it will be held by the owner uncashed. It will be returned to
the tenant within 20 days of departure providing there are no deductions to be made
as a result of damage, additional cleaning or a failure to comply with these booking
terms and conditions.
14. Pets
As stated on the web site and brochure, some properties accept well behaved dogs by
prior arrangement. Some owners request a returnable Good housekeeping bond. One dog
is accommodated free of charge, but a charge of £20 is made for any additional
dog staying at the property. The hirer’s dog (s) must not be left unattended
at the property and any accidental fouling must be cleaned up by the hirer. Dogs
must be exercised off the premises. Dogs are not allowed on beds or upholstery and
any evidence of this could result in the hirer incurring additional cleaning costs.
Should a visitor bring a dog to a property clearly advertised as NO DOGS, visitors
will not be able to stay at that property and the agency will not refund the holiday
costs. It should be noted that properties which accept dogs do so only by prior
arrangement.
15. Problems or complaints
If you have any cause for complaint the owner and the agents are anxious that remedial
action is taken as soon as possible. Any problems or deficiencies with the accommodation
or contents should be reported to the owner or owners’ representative immediately
or at least within 24 hours. If you feel that the problem was not resolved to your
satisfaction then you must within 30 days of retuning from your holiday put your
complaint in writing.
16. Matters beyond owners control
Neither the owner nor the agents can be held responsible for matters beyond their control
such as noise, nuisance or disturbance resulting from building works, noisy neighbours
or local events etc. Disruption of service from utility suppliers. Closure of shops
or amenities described on the property details
17. Non availability of property
If for any reason beyond the owners control the property is not available for all or
part of the period booked or the property has become unsuitable for holiday letting,
the agents will make every reasonable effort to arrange for alternative accommodation.
If this is not possible or acceptable to the applicant then the owners’ and
New Forest Living liability shall be limited to the refunds of all rents paid in
respect of the period of unavailability.
18. Liabilities
All properties are inspected by the agents and while we make every effort to provide
fair descriptions, there may be changes beyond our control for which we cannot be
held responsible. Furthermore, the agents cannot be held responsible for any neglect
or default on the part of the owner nor for any loss, damage, expense, accident,
injury or inconvenience whether to persons or property which the occupier or any
other persons may suffer or sustain arising from the use of the property and its
amenities.
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